How to Make a Formal Complaint

Making a Formal Complaint to the University

THIS IS NOT A CONFIDENTIAL OPTION.

The Office of Investigations and Civil Rights Compliance strives to respond to and resolve all reports in a prompt and equitable manner while providing support to all affected parties.

The decision to report and when to do so is always up to you. The University encourages reports to be made in close proximity to the incident even though reports can be made to the university, confidential staff, and law enforcement at any time.

Make a Formal Complaint

Complaints about students (including Graduate Employees)

Formal complaints about discrimination or harassment affecting students or committed by students are investigated by the Office of Student Conduct and Community Standards.

Make a complaint about a student

Complaints about employees or other Non-Students

Formal complaints about discrimination or harassment affecting employees or committed by employees, campus community members or other affiliated individuals are investigated by the Office of Investigations and Civil Rights Compliance/Title IX Coordinator.

Make a complaint about a UO employee


What happens when I make a Formal Complaint?

When you make a formal complaint to the University, you are making the University aware that an incident of prohibited discrimination, harassment, sexual harassment or sexual violence may have taken place. This means you are asking the University for assistance to address and resolve the incident and potentially hold someone else accountable. The procedures that are used to resolve formal complaints of prohibited discrimination and harassment vary depending on who is involved (student, faculty, and/or staff) and the particular procedure (student conduct, employee grievance, alternative resolution).

The term “complaint” is a standard term when referring to an allegation made against another individual. It is not a term that implies judgment regarding the allegations. [i.e. It does not mean “complain” in the ordinary sense]

In general, a formal complaint is resolved through 1) an investigation and 2) a sanction or discipline procedure.


Important Note About When a Complaint is Made Against an Employee

When a report is made to OICRC that involves an employee, the university has an obligation to respond to and address the report or complaint.  Whenever possible, OICRC strives to respond to and address reports and complaints in a manner that is in keeping with the wishes of the person making the report. However, there are instances when the obligation of the university to maintain a fair and just working environment that is free of harassment and discrimination requires the university to move forward in a manner that may not be in keeping with the wishes of the employee or student who brought forward the complaint. In these instances, OICRC will keep the employee or student who brought forward the complaint informed of what steps the university is taking to address and resolve the complaint. OICRC will include information about what mechanisms will be used to address the matter, and who, if anyone, other than the individuals immediately involved in the complaint, will have knowledge of the complaint.

To learn more, visit the Formal Employee Investigation Process page.


Have questions about making a formal complaint?

If you have questions about making a formal complaint, see the Formal Complaints FAQ page. To learn more about the investigations process, see the Investigations Processes section.

If you or someone you know is in immediate danger, call 9-1-1.

For support and resources, see the Student Resources and Employee Resources pages.